How can we help?

Product and account support

For access problems, profile questions, ownership issues, billing status or general product help, contact The support contact is not configured in this development deployment.. Write from the email attached to your account where possible and include the relevant company name or public URL.

Do not send passwords, magic links, API keys, access tokens or full payment-card details. TopTier will not ask for them by email.

Payment and refund questions

For a payment review, include the amount, date, company and the payment reference visible in billing, then follow the Refund policy. Payment status is reconciled against Stripe; a browser screenshot or return URL alone cannot confirm payment.

Privacy and account erasure

Use account settings to export your principal account data or create a traceable erasure request. If the account is the last owner of a company, ownership must be transferred or resolved first. For privacy rights or questions, contact The privacy contact is not configured in this development deployment..

Safety, impersonation and legal notices

Report impersonation, fraudulent metrics, unlawful material or a compromised account with the affected URL and a factual explanation. Avoid sending unnecessary personal data. Formal notices may be sent to The legal contact is not configured in this development deployment..

Response expectations

The operator will make reasonable efforts to triage requests, but this baseline does not promise a fixed response time or round-the-clock support. Urgent threats to safety or active fraud should also be reported to the appropriate local authority or payment provider. Support communications may be retained as needed to resolve the issue, prevent abuse and meet legal obligations.